Transcription, diarization, PCI compliance detection, financial extraction, and sentiment analysis - one API call, from $0.15/hr (Lite) | $0.39/hr (Pro).
Upload audio, get a structured JSON response. Lite ($0.15/hr) includes diarization, cleanup, and timestamps. Pro ($0.39/hr) adds AI analysis, compliance, sentiment, and more.
Automatically identifies Agent vs. Customer and labels every line. Handles cross-talk, hold music, and accented speech.
Pro + LiteEvery word gets a precise start/end timestamp. Power keyword search, compliance audits, and QA review with millisecond accuracy.
Pro + LiteEvery response is a structured JSON object - call summary, type, outcome, customer info, agent info, agreements, action items, and key issues.
Pro + LiteDetects credit card numbers, CVVs, and expiration dates spoken during calls. Flags sensitive data for automatic redaction or audit.
Pro onlyPulls payment amounts, recurring charges, pending balances, card types, and billing dates directly from conversation context.
Pro onlyCustomer sentiment (positive/negative/neutral) and agent performance scoring on every call. Track quality at scale.
Pro onlyAutomatic call summary, type classification (sale, support, billing), and outcome detection on every transcription. Skip the full read.
Pro onlyExtracts key issues raised, agreements made, and follow-up actions from every call. Feed directly into your CRM or ticketing system.
Pro onlyAutomatically masks Social Security numbers, credit cards, phone numbers, and addresses. HIPAA and PCI-ready output by default.
Pro onlyAll optional features are included at no extra cost. Enable any combination with a simple boolean flag.
Automatically categorize every call by topic — billing, cancellation, technical support, product inquiry. Build trend dashboards at scale.
optionalExtract named entities — people, organizations, products, and locations — for CRM auto-population and compliance cross-referencing.
optionalDetect profanity, hostility, hate speech. Identify the speaker and severity level. Essential for HR compliance and agent coaching.
optionalSegment long calls into titled chapters with summaries and timestamps. Reviewers jump directly to the section they need.
optionalTranslate the full transcript to 50+ languages. Original preserved, translation added as a separate field. One API call, both languages.
optionalPass brand names, industry jargon, and acronyms to improve ASR accuracy. No training required — just a comma-separated list per request.
optionalSend any audio file - WAV, MP3, OGG, FLAC. We auto-detect language. Files up to 4 hours, up to 95 MB. Stereo or mono.
In one synchronous response: diarized transcript, word timestamps, call summary, financial data, compliance flags, sentiment, action items. A 46-minute call returns in ~12 seconds.
Pipe the structured JSON into your CRM, dashboard, coaching tool, or compliance system. Every field is machine-readable and ready to store.
Standard REST. Upload a file, get structured JSON. Synchronous by default, with optional async mode and HMAC-signed webhooks. Works with cURL, Python, Node, anything.
import requests
# Pro: full AI analysis ($0.39/hr)
response = requests.post(
"https://api.voxparse.com/v1/transcribe",
headers={"X-API-Key": "vxp_..."},
files={"file": open("call_recording.mp3", "rb")},
data={"plan": "pro"}, # or "lite" for $0.15/hr
)
data = response.json()
ai = data["ai_analysis"]
print(f"Summary: {ai['call_summary']}")
print(f"Customer: {ai['customer']['name']}")
print(f"Sentiment: {ai['sentiment']['customer_sentiment']}")
print(f"PCI flags: {ai['compliance']['sensitive_data_shared']}")
print(f"Payment today: {ai['financial']['payment_today']}")Actual response from a 46-minute customer service call. Processed in 12 seconds.
{
"call_summary": "Customer called about a billing discrepancy on March invoice. Agent issued a $75 credit and adjusted recurring rate to $149.99/mo.",
"call_type": "billing",
"call_outcome": "resolved",
"customer": { "name": "James Rivera", "company": "Greenfield Dental Group", "email": "[email protected]" },
"financial": {
"credit_issued": "$75.00",
"recurring_amount": "$149.99",
"pending_balance": "$0.00",
"payment_method": "Visa ending in 8831"
},
"compliance": {
"recording_disclosure": true,
"sensitive_data_shared": ["credit card", "mailing address"]
},
"sentiment": { "customer_sentiment": "neutral", "agent_performance": "excellent" }
}Same 46-minute customer service call. Same day. Real results.
Benchmark conducted April 2026 on a 46-minute English-language customer service recording. Both providers tested with the same audio file within the same hour.
Pro $0.39/hr for full AI analysis, or Lite $0.15/hr for diarization + transcript cleanup. Select the right plan for every call.
No subscriptions. No feature gates. Per-call plan selection — choose Pro or Lite per request.
Per-call plan selection. Mix Pro and Lite as needed.
Start Free — 5 Lite Hours on Us| Provider | Base Price | All Features | AI Analysis | PCI Compliance | Custom Instructions | Speed (46-min call) |
|---|---|---|---|---|---|---|
| VoxParse Pro | $0.39/hr | $0.39/hr | Included | Included | Included | ~12 seconds |
| VoxParse Lite | $0.15/hr | $0.15/hr | Not included | Not included | Not included | ~8 seconds |
| AssemblyAI | $0.15/hr +$0.02 diarization |
$0.51+/hr* | +$0.28/hr add-ons | Extra (PII Redaction) | LeMUR (token cost) | ~30 seconds |
| Deepgram | $0.46/hr | $0.60+/hr | Extra cost | Not available | Not available | ~15 seconds |
| Google Cloud STT | $0.96/hr | $0.96/hr | Not available | Not available | Not available | ~60 seconds |
| AWS Transcribe | $1.44/hr | $1.60+/hr | Extra cost | Extra cost | Not available | ~120 seconds |
Two tiers: Pro $0.39/hr (full 11-feature AI analysis including diarization, compliance, sentiment, financial extraction) and Lite $0.15/hr (diarization + transcript cleanup). Choose per API call. No subscriptions or minimums.
VoxParse provides transcription, diarization, PCI compliance, financial extraction, sentiment analysis, and call classification in a single API call for $0.39/hr (Pro) or $0.15/hr (Lite). AssemblyAI charges separately for each feature, totaling $0.51+/hr for comparable functionality. VoxParse also returns structured JSON with labeled fields instead of raw text.
97+ languages with automatic language detection. Upload audio in any supported language and the API detects and transcribes it automatically.
Synchronous by default — upload an audio file and receive the complete response in seconds. For long-running jobs or background processing, enable async mode with async=true to get an immediate 202 Accepted response and receive results via HMAC-signed webhooks. See the Webhooks documentation for setup details.
Yes. VoxParse automatically detects credit card numbers, CVVs, and expiration dates in call recordings and masks them in the response. This helps businesses meet PCI-DSS compliance requirements for recorded customer calls.
Structured JSON with labeled fields: call summary, call type, outcome, customer info, agent info, financial data, compliance flags, sentiment scores, key issues, action items, and a cleaned transcript with speaker labels.
Audio files are encrypted in transit via TLS 1.3 and processed in isolated containers. Files are automatically deleted after processing completes. VoxParse never stores your audio permanently and does not use customer data for model training. All infrastructure runs on a globally distributed edge network with enterprise-grade security controls.
VoxParse checks your balance before processing each request. If your balance is insufficient, the API returns a 402 Payment Required error before any processing begins. You are never charged for partial work. You can enable auto-recharge in the dashboard to automatically top up when your balance drops below a threshold you set.
VoxParse targets 99.9% API uptime. The API runs on globally distributed edge infrastructure with automatic failover across 300+ data centers.
Yes. Pro $0.39/hr (full 11-feature analysis) and Lite $0.15/hr (diarization + transcript cleanup). Select the plan per API call via the plan parameter. Enterprise plans available on request.
Sign up and get 5 free Lite hours instantly. No credit card, no commitments. Get your API key in under a minute.
Start Free — 5 Lite Hours Included