Analysis Features & Options
VoxParse Pro includes 11 AI analysis features, all toggleable per request. Lite plan ($0.15/hr) includes transcript and diarization only. All features below require plan=pro ($0.39/hr) unless noted.
Lite plan behavior: If you use
plan=lite with any Pro-only feature flag (e.g., topic_detection=true), the feature is silently ignored and omitted from the response. The request is NOT auto-upgraded to Pro. Only the transcript_cleaned field appears in ai_analysis.
Core Features
| Feature | Description | Plan | Documentation |
|---|---|---|---|
| Transcription Modes | Choose polished (clean prose) or verbatim (filler words preserved) | Pro + Lite | Read more → |
| PII Redaction | Mask names, SSNs, credit cards, phones, emails, addresses | Pro + Lite | Read more → |
| Feature Flags | Toggle any of 11 analysis features on/off per request | Pro | Read more → |
AI Analysis Features
These features require plan=pro. Each can be individually enabled or disabled per request.
| Feature | Description | Default | Documentation |
|---|---|---|---|
| Summary & Outcome | Call summary, type, outcome, and action items | ON | Included in Transcription API |
| Sentiment | Customer sentiment and agent performance scoring | ON | Included in Transcription API |
| Compliance | PCI-DSS, HIPAA, recording disclosure detection | ON | Included in Transcription API |
| Financial | Payment amounts, recurring charges, card types | ON | Included in Transcription API |
| Action Items | Follow-up tasks extracted from the conversation | ON | Included in Transcription API |
| Topic Detection | Main discussion topics identified | OFF | Read more → |
| Entity Detection | People, organizations, products, locations extracted | OFF | Read more → |
| Content Moderation | Profanity, hostility, inappropriate language detection | OFF | Read more → |
| Auto Chapters | Timeline-based chapter segments with titles | OFF | Read more → |
| Translation | Full transcript translation to 50+ languages | OFF | Read more → |
| Custom Vocabulary | Brand-specific terms for improved accuracy | OFF | Read more → |
Other Parameters
| Parameter | Description | Plan |
|---|---|---|
instructions | Custom AI analysis prompt, max 2,000 chars. See Custom Instructions | Pro |
language | Override auto-detected language (ISO 639-1 code) | Pro + Lite |