Automate Call Center QA

How It Works

Upload call recordings via API. VoxParse returns structured JSON with agent performance scores, compliance flags, customer sentiment, and custom QA metrics you define.

• Custom scorecards: Define your own QA criteria via custom instructions
• Compliance monitoring: Auto-detect recording disclosures, identity verification, PCI violations
• Sentiment tracking: Per-speaker sentiment analysis for customer satisfaction trends
• Financial extraction: Catch payment disputes, balance inquiries, and billing conversations

curl -X POST https://api.voxparse.com/v1/transcribe \
  -H "X-API-Key: YOUR_KEY" \
  -F "[email protected]" \
  -F "instructions=Score 1-10: greeting, empathy, resolution, upsell. Flag compliance issues."